Privacy Policy
This Privacy Policy describes how Tokë Watches (the “Site” or “we”) collects, uses, and discloses your Personal Information when you visit or make a purchase from the Site (www.tokewatches.com)
Collecting Personal Information
When you visit the Site we automatically collect certain information about your device, your interaction with the Site, and information necessary to process your purchases. By personal information, we refer to "Device Information" and "Order Information." We may also collect additional information if you contact us for customer support.
Device information
- Examples of Personal Information collected: version of web browser, IP address, time zone, cookie information, what sites or products you view, search terms, and how you interact with the Site.
- Purpose of collection: to load the Site accurately for you, and to perform analytics on Site usage to optimize our Site.
- Source of collection: Collected automatically when you access our Site.
- Disclosure for a business purpose:shared with our processor Shopify.
We use the following technologies
- A "Cookie" is a small amount of information that’s downloaded to your computer or device when you visit our Site. Cookies often include anonymous uniques identifiers and are used to enhance the user experience on the Site. Most browsers automatically accept cookies, but you can choose whether or not to accept cookies through your browser controls, often found in your browser’s “Tools” or “Preferences” menu. For more information on how to modify your browser settings or how to block, manage or filter cookies please visit www.allaboutcookies.org.
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“Web beacons,” “tags,” and “pixels” are electronic files used to record information about how you browse the Site.“Log files” track actions occurring on the Site, and collect data including your IP address, browser type, Internet service provider, referring/exit pages, and date/time stamps.
Order information
- Examples of Personal Information collected: name, billing address, shipping address, payment information (including payment methods, such as credit cards) email address, and phone number.
- Purpose of collection: to provide products or services to you to fulfill our contract, to process your payment information, arrange for shipping, and provide you with invoices and/or order confirmations, communicate with you, screen our orders for potential risk or fraud, and when in line with the preferences you have shared with us, provide you with information or advertising relating to our products or services.
- Source of collection: collected from you.
- Disclosure for a business purpose: shared with our processor Shopify for the purpose of fulfilling the order.
Customer support information
- Examples of Personal Information collected: In order for us to provide you with the best customer support experience, we may gather the following information when you contact us: (Name and last name, date of purchase, invoice number, payment method, and any information regarding the issues you need resolved (example: returns, exchanges, warranty.)
Sharing Personal Information
We share your Personal Information with third parties to help us provide our services and fulfill our contracts with you, as described above. For example:
- We use Shopify to power our online store--you can read more about how Shopify uses your Personal Information here: https://www.shopify.com/legal/
privacy . - We use Google Analytics to help us understand how our customers use the Site. You can read more about how Google uses your Personal Information here: https://policies.google.com/privacy?hl=en.You can also opt-out of Google Analytics here: https://tools.google.com/dlpage/gaoptout.
- Additionally, we may share your Personal Information if required by law: to comply with applicable laws and regulations, to respond to a subpoena, search warrant or other lawful request for information we receive, or to otherwise protect our rights.
Selling Personal Information
We do not sell your personal information.
Behavioral Advertising
We may use your Personal Information to provide you with targeted advertisements or marketing communications we believe may be of interest to you.
For more information about how targeted advertising works, you can visit the Network Advertising Initiative’s (“NAI”) educational page at http://www.networkadvertising.
You can opt out of some of these services by visiting the Digital Advertising Alliance’s opt-out portal at: http://optout.aboutads.info/.
Do not track
Please note that we do not alter our Site’s data collection and use practices when we see a Do Not Track signal from your browser.
Retention
When you place an order through the Site, we will maintain your Order Information for our records unless and until you ask us to delete this information. Please contact us using the email below to exercise your rights.
Your rights
If you are a European resident, you have the right to access personal information we hold about you and to ask that your personal information be corrected, updated, or deleted. Please contact us using the email below to exercise your rights.
Please note that when you engage with our Site for the purpose of purchasing our products, we are processing your information in order to fulfill these contracts we might have with you. We are located in the United States of America and your information will be transferred outside of Europe.
Changes
We may update this Privacy Policy from time to time in order to reflect, for example, changes to our practices or for other operational, legal, or regulatory reasons.
Contact
For more information about our privacy practices, please contact us by e-mail at info@tokewatches.com
Last updated: 01.10.2024